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Sergey18
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Message 1 of 2
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Driver for AMD 6770M

HP Recommended
HP dv6 6159er
Microsoft Windows 10 (64-bit)

Hello there! I can't install the driver on the video card (AMD 6770m). Updated the operating system to Windows 10. After that, I can't install the driver. There is no driver for the 6000 graphics card on the AMD website. During installation, the CCC shows a black screen and freezes with a very unpleasant sound. The driver is not installed. I really need help. Thanks

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Sergey18

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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