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Neeraj825
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Driver for HP TrueVision HD Webcam

HP Recommended
Notebook 15-ay503tx
Microsoft Windows 10 (64-bit)

I am getting Device Descriptor Request Failed for the Webcam USB. I've tried to uninstall the webcam driver, but now I cannot get that webcam driver back. I have tried searching for it on the HP Support page but unfortunately didn't get it. It would be really great if someone could help me resolve this issue and get the webcam back to working condition.

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praveenbv
HP Support Agent
HP Support Agent
6,900 6,898 299 365
Message 2 of 4
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HI@Neeraj825, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 Step 1: Restart the computer to correct webcam problems

The webcam might be associated with another software program or not responding. Often, simply restarting the computer can correct the problem. Restart the computer, and then open your webcam software as soon as Windows finishes loading.

If restarting the computer does not correct this problem, continue troubleshooting.

Step 3: Update or change the webcam driver

Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Use the following steps to change the driver for your webcam:

  1. Go to the HP Customer Support - Software and Driver Downloads page.
  2. If a let's identify your product to get started page displays, click Laptop or Desktop.
  3. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. For example, type Pavilion HPE h8-1360t Desktop, and then click Submit.

  1. If a Matching products web page opens, select your model number from the list.
  2. The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change, select your version, and then click Change.
    NOTE: 
    If you cannot find the operating system you want in the list, HP does not have drivers for that operating system.

  1. From the list of available software and driver categories, find the webcam driver.
    • If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the webpage. After updating, restart the computer, and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver.
    • If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver.
  2. In Windows, search for and open Device Manager.
  3. Double-click Imaging Devices to expand the list of webcam drivers.

  • If there is no imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
  • If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.
  1. Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
  2. Click Browse the computer to select a specific USB Video Device driver.
    Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.

Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.

  1. On the Webcam Properties window, select Update Driver....
  2. Select to Browse the computer for the desired driver.
  3. Click Let me pick from a list of device drivers on my computer.
  4. Remove the selection from Show compatible hardware.
  5. Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
  6. Click Next to install the webcam driver.
  7. Allow the installation of the USB Video Device, and then click Close.
  8. After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.

If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Neeraj825
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I searched for the webcam related drivers/software on this page, but unfortunately, I couldn't get any. My laptop's model name is HP 15-ay503tx. Also, I have tried going through the 'Webcam is not listed' section on the Webcam Troubleshooting page, but I was not able to get the solution. The USB related to the camera is having an error saying 'Device Descriptor Request Failed'. If someone could send me the drivers/software related to the webcam for the above-mentioned model, then it would be great. Also, I have tried scanning for hardware changes, but Windows couldn't detect any.

Problem.PNG

This is how my device manager currently looks like.

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praveenbv
HP Support Agent
HP Support Agent
6,900 6,898 299 365
Message 4 of 4
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@Neeraj825,

 

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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