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HP Recommended
HP 15-dw0000 Laptop PC (5NU97AV)

I accidently dropped my laptop yesterday, and when I picked it up, it was just a black screen but was still lit up. I connected it to an external monitor and it was functional. I moved my screen up and down a bit and at a certain angle, it started working again but with lots of flickering, but after a minute or so it stopped and worked completely fine for the rest of the night.

 

Today when I woke up, it didnt work and was not even lighting up. I opened up my laptop and reseated the ram but it didnt work. I was looking for the cmos battery but I couldnt find it and there were no videos on youtube showing how to find it.

 

I check the camera using the camera app and it worked.

My laptop model is: 15-dw0000

1 REPLY 1
HP Recommended

Hi @wdodoo 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.


I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support
 


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.