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‎09-02-2024 06:54 AM

HP Recommended
Product: HP EliteBook 845 G8 Notebook PC (1W3K6AV)

I've just taken delivery of a refurbished model of the above, but I have a second laptop which is exactly the same model and spec. I am looking at the colours side by side and there is no comparison with the intensity and sharpness. I have checked out all the drivers, etc. Could this issue be caused by a faulty screen? Any suggestions as to a fix? My "new" model is still in warranty from HP and the refurb company. Would prefer not to have to return it, as I have spent ages setting the damned thing up! Thanks.

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1 REPLY 1

‎09-02-2024 09:33 AM

HP Recommended

Hi @jokelly1 

 

business models can be ordered with different hardware, so you should first verify with the vendor what type of display the laptop has.

See page 1 of the service manual and the different displays sold.

 

Maintenance and Service Guide (hp.com)

 

 

 

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