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‎08-09-2024 11:50 AM

HP Recommended

Hey Guys ! How are you ?

 

Please, I have two models here that are those mentioned in the title.

I'm trying to configure Windows Hello on both, but both show the message: " This option is not currently available ".

 

He is running Windows 11 version 23H2.

 

Do you know if, by any chance, it is a flaw or incompatibility with Windows 11?

 

Thank you very much experts!

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Category:
4 REPLIES 4

‎08-09-2024 12:09 PM

HP Recommended

Hi @Fabio_L32 

 

Which of the options ?

 

facial recognition or  fingerprint. Fingerprint is usually an optional

 

HP EliteBook 840 14 inch G9 Notebook PC specifications | HP® Support

 

Security

HP Wolf Security of Business

Fingerprint sensor (select models)

HP Sure Click

HP Sure Sense

HP Sure Run Gen5

HP Sure Recover Gen5

HP Sure Start Gen7

HP Tamper Lock

HP Sure Admin

HP Client Security Manager Gen

 

 

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‎08-09-2024 01:24 PM

HP Recommended

Hi My Friend @resistencia ! You are you ?

 

Is facial recognition not function. 

 

Any ideas on how to enable facial recognition?

 

I´m Waiting 

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‎08-09-2024 02:10 PM

HP Recommended

Go to the System Manager and see if under webcam there is a driver that says HP IR camera. You must have two controllers if you have only one it is because it does not have this function.

 

1.jpg

 

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‎08-09-2024 04:03 PM

HP Recommended

Thanks a lot friend @resistencia .

 

We have just confirmed that the G10 line onwards has the Windows Hello option.

 

Thank you very much

 

Regards

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