Enter key not working on hp14 chromebook

[wayne2910]

Enter and hash keys not working on hp14 chromebook 

[Rachel571]

Hi @wayne2910,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Fix problems with your keyboard

• Try to resolve specific issues, and then attempt general troubleshooting steps.
• If either the volume or brightness keys don't work, you might be at the upper or lower limit for that setting.
• If either of the backward or forward keys doesn't work, check whether the corresponding icon in your browser window is grayed out. For example, if the back button on a web page is grayed out, there is no web page to move backward to in that browser.
• If you have other problems with your keyboard, try these steps:
• Turn off the Chromebook, and then turn it back on.
• Use the keys while you browse as a guest. If the keys work, delete the account that has the problem on your Chromebook, and then add it again. For more information about browsing as a guest, go to https://support.google.com/chromebook/answer/1057090.
• Complete a hard reset on your Chromebook hardware. For more information, to to https://support.google.com/chromebook/answer/3227606.
• If the owner account has problems, perform a factory reset on the Chromebook. For more information about the owner account, go to https://support.google.com/chromebook/answer/1059256. For more information about performing a factory reset, go to https://support.google.com/chromebook/answer/183084.

Troubleshoot issues with the keyboard

• If you still have problems, check the diagnostics.
• On your computer, open Settings.
• In the search bar, type diagnostics.
• From the dropdown, select Diagnostics, select Input, and then select The internal keyboard.
• Select Test.
• Follow the on-screen instructions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support