Envy Lap top touch screen problems

[YonnyJacko]

I have problems with the touch screen of my hp envy lap top.  I have run several diaognostics and tthe tests show it is working, but it is not.  Please help.

[VikramTheGreat]

Hi @YonnyJacko,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can guide you through the steps to troubleshoot your HP Envy laptop's touchscreen issue. Since diagnostics show the touchscreen is working but it's unresponsive, follow these steps carefully:

1. Confirm Your Device Has a Touchscreen

• Press Windows + S, type "View pen and touch info", and open it.
• If it says "No pen or touch input is available for this display", your device may not have a touchscreen.

2. Enable or Reinstall the Touchscreen Driver

• Press Windows + X → Device Manager.
• Expand Human Interface Devices.
• Right-click HID-compliant touch screen:
  • If you see Enable, click it.
  • If not, click Uninstall device, then restart your laptop. Windows will reinstall the driver automatically.

3. Calibrate the Touchscreen

• Search for "Calibrate the screen for pen and touch input" in Windows.
• Go to the Display tab → Click Setup → Choose Touch input.
• Follow the on-screen instructions.

4. Run Windows Update

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.

5. Use HP PC Hardware Diagnostics

• Download and run the HP PC Hardware Diagnostics | HP® Support tool 
• Run the Touchscreen Test under Component Tests > Input Devices.

6. Check for BIOS or Firmware Updates

• Visit the HP Software and Driver Downloads page and enter your laptop model.
• Install any available BIOS or firmware updates.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat