10-12-2017 10:17 AM - edited 10-12-2017 10:29 AM
Last week, my HP Laptop X360 ENVY Display right side hinge kind of broke all of a sudden with no impact of any sort and Laptop can't go 360 degree anymore. Also the display is tilted from the right side when I try to use it as a laptop. It's almost a brand new laptop as I bought it 4 months back but can't use it properly anymore.
Another problem is, I didn't notice it at the first place and tried to turn into a tablet and in the process cracked the screen.
Please advise me on the next steps to resolve these issues.
10-12-2017 11:52 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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