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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-26-2021 06:31 AM

HP Recommended
Product: ENVY X360 13m
Operating System: Other

I have a HP ENVY x360 Convertible Laptop PC 13m-bd0023dx and I've recently upgraded to windows 11.  I have a Pluggable USB-C Dock  with Thunderbolt 3. I cannot get an external monitor to work. My HP has Thunderbolt Controller driver version 1.41.1134.0 . My monitor is HP Elitedisplay E231 . I tried to connect with a HDMI - Display cable and a VGA connection. The monitor says No HDMI signal and my laptop does not recognize a second display. Other devices like usb and ethernet are working ok through the same dock and port.

 

I tried returning back to windows 10 but the problem still persists. Also I've downloaded and installed all available driver updates from HP support page. 

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