Envy x360 Broken hinge

[KF5757]

I bought the Envy x360 in 2022 and the right hinge has suddenly dislodged while it was sitting on my desk. Wasn't dropped or hit or anything. Is this a known problem and how do I get it fixed? Seems to be a product design defect or product failure.

[Elohi_NR]

Hi @KF5757,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. However, the support here is limited to software troubleshooting. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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