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HP ENVY x360 Convertible Laptop PC 13m-bd0023dx

I bought the Envy x360 in 2022 and the right hinge has suddenly dislodged while it was sitting on my desk. Wasn't dropped or hit or anything. Is this a known problem and how do I get it fixed? Seems to be a product design defect or product failure.

1 REPLY 1
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Hi @KF5757,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that this is a Hardware issue. However, the support here is limited to software troubleshooting. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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