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Boggsj Student
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Envy x360 brightness issues

HP Envy x360
Microsoft Windows 10 (64-bit)

Has anyone figured out the brightness problem with the 2019 HP Envy 360? Last post I saw said the fix was to update the intel driver - I have a ryzen so that doesn’t work.

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Envy x360 brightness issues

@Boggsj Welcome to HP Community!

If you've updated the graphics card from the HP website and yet the issue persists, here's what I suggest you do, as it seemed to have helped others resolve the same issue:

  • Click START, search for & right-click on "This PC", and select MANAGE.
  • Under Device Manager, select MONITOR, and right click on PnP Monitor. Uninstall and delete the drivers.
  • At the top of the device manager, click the button that scans for hardware changes.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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