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- Esse problema é suscetível a um processo de RMA?

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10-12-2024 06:40 AM - edited 10-25-2024 07:05 AM
Quando meu portátil está configurado como 144Hz (configuração que veio de fábrica), em todo o ecrã, em diversas cores (principalmente no azul), aparece linhas horizontais intercaladas da cor que era suposto e um tom mais claro.
Esse problema é suscetível a um processo de RMA?
When my laptop is configured at 144Hz (factory setting), across the entire screen, on several cores (mainly blue), interspersed horizontal lines of the color they were supposed to appear and a lighter tone appear.
It is not a video drive problem, as this defect is present on the BIOS screen.
Is this issue likely in an RMA process?
10-13-2024 08:44 AM
Hey @Mark_V1!
Hope you are doing fine!
Thank you for visiting our English HP Support Community. It would be ideal if the post were in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.
We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.
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