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Student
Posts: 1
Member Since: ‎07-11-2018
Message 1 of 4 (217 Views)

Extended Video Memory Test Failed

Product Name: HP Pavilion Notebook - 14-v234tx
Operating System: Microsoft Windows 10 (64-bit)

HP PC Hardware Diagnostics informed me that the Extended Video Memory Test failed. Did not give me any error ID. How do I troubleshoot from here?

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HP Support Agent
Posts: 4,369
Member Since: ‎10-14-2016
Message 2 of 4 (178 Views)

Re: Extended Video Memory Test Failed

@TechNoob2

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I see that the Extended Video Memory Test failed the HP PC Hardware Diagnostics 

 

I have sent you a private message. Please check your private message icon in the upper right corner of your HP Forums profile. 👍

 

Next to your profile Name, you should see a little blue envelope

 

Thank you 😀

KrazyToad
I Am An HP Employee

Honor Student
Posts: 2
Member Since: ‎07-12-2018
Message 3 of 4 (133 Views)

Re: Extended Video Memory Test Failed

Good morning. I have the same problem. HP Spectre 15" w/ Nvidia eforce MX150. Thank you.

Student
Posts: 1
Member Since: ‎09-01-2018
Message 4 of 4 (46 Views)

Re: Extended Video Memory Test Failed

Hi, I have just bought a new HP 15-bs506na laptop and it is struggling to play video on the SkyGo app. It is jittery and it clear that the laptop is struggling to play it.

I did a test on my laptop and it has brought up a EXTENDED VIDEO MEMORY TEST FAILED

 

Looking at system usage it looks like my CPU is running at 100% just trying to run the SkyGo app.

 

I have replaced a 4-year old laptop with one that can't even play a simple app.

 

Please help or I will be returning this thing in the next few days!

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