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‎04-07-2024 03:43 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-cr0000 IDS Base Model

I have 2 external monitor attached to my laptop.  They were both working just fine for a couple of years.  One of them went black (no display) however, still is getting power.  I switched out cords, tried a different monitor. still no display.  Randomly it starting working again.  Now it's not.  Any idea what is causing it to not show a display?

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2 REPLIES 2

‎04-08-2024 12:43 PM

HP Recommended

It's not a driver issue as monitors don't use drivers.  My guess is that the display port, especially if you connect and disconnect the monitor a lot, has worked loose from its connection to the motherboard -- and eventually, that connection will break and the monitor won't work anymore.

 

If you want to experiment, there are USB-to-Video adapters out there you could use to connect the monitor to an USB port.



I am a volunteer and I do not work for, nor represent, HP
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‎04-09-2024 05:58 AM

HP Recommended

Thank you for the response. I appreciate you taking the time to do so. 

 

The monitor with the issue is connected via an adapter, it's a VGA to USB.  So if I'm already using an adapter then would there be any other options/suggestions to try to get it to work?  I tried a different adapter and no luck.  

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