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arongkatz Tutor
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External monitor has huge Interface even at 100% dpi

Hp Spectre x360 convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

Im having this insane problem with my external monitor. Im using it with the lowest possible dpi so i can have everything smaller but im still getting huge buttons and cursors. 

Attached are my settings and this is the same problem with the two monitors i have at my office and home, the interface looks the same

 

I already tried downloading drivers for one of those monitors (one is a samsung) and still no luck. Any ideas?

 

Annotation 2019-09-09 112105.png

 

 

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HP Support Agent
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External monitor has huge Interface even at 100% dpi

@arongkatz, Welcome to the HP Support Community!

 

Setting the Scale and layout to 100% is recommended.  For more info on Changing Display Settings, refer to this document.

To know how to Adjust the Text Size and Zoom In or Out, refer to this document.

 

Also, try updating the BIOS and video drivers

Click here to download the latest BIOS from HP Support site.

Graphics and display driver can be found here.

 

Note: Make sure windows is up to date.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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arongkatz Tutor
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External monitor has huge Interface even at 100% dpi

Like screenshot says i got everything to 100% on dpi and resolution.

I have my computer up to date, also video drivers are updated.

 

Still have the same problem on two monitors that are of lower resolution than my laptop´s

 

Any more ideas?

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HP Support Agent
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External monitor has huge Interface even at 100% dpi

@arongkatz

 

Please create a new User Account and let me know if you face the same issue when logged into the new User Account

 

You can refer to this Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

KrazyToad
I Am An HP Employee

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arongkatz Tutor
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External monitor has huge Interface even at 100% dpi

Hello

 

That worked!! Now the question is how do i transfer my stuff to the new account or how do i transfer the new account configuration to my account since the new account doesnt have anything!

 

Thanks! @krazytoad

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External monitor has huge Interface even at 100% dpi

 

@arongkatz

 

I'm glad we got this issue sorted out. To transfer the files try these steps

 

  • Press Windows + X keys on the keyboard, select Control Panel.

  • Select System and Security and then System.

  • Click Advanced System Settings.

  • Under User Profiles, click Settings.

  • Select the profile you want to copy.

  • Click Copy to, and then enter the name of, or browse to, the profile you want to overwrite. This will usually be in C:\Users\username, where username is the name of the profile to which you are copying.

  • Click Permitted to use, and then add all user accounts to which you want to give full profile control.

  • Click OK.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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arongkatz Tutor
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External monitor has huge Interface even at 100% dpi

One quickie...what account am i copying? Do I copy my bad monitor account into the good monitor account or the other way around?  I am only copying settings right? i wont lose apps or games 

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arongkatz Tutor
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Also the "copy to" button is greyed out 😕

 

Annotation 2019-09-13 164032.png

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HP Support Agent
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External monitor has huge Interface even at 100% dpi

@arongkatz

 

Please run the SFC Scan and then check if you are able to copy the profile. You need to copy the settings of the old bad profile to the new one you created since you will be using the New Profile from now on.

 

KrazyToad
I Am An HP Employee

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arongkatz Tutor
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External monitor has huge Interface even at 100% dpi

When you say SFC you mean System File Checker?? 

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