External monitor not working over USB-C Thunderbolt

[shadman0042]

Hi all. I've been using my HP Spectre x360 i3-ap0044tu for a few years.

The issue is with connecting external monitors through USB-C. It only works half the time, and the rest half the monitor doesn't even receive a signal. I unplugged and re-plugged the connector, it would only get the signal half the time.

I tried to diagnose the monitor's drivers, updated the drivers, uninstalled and reinstalled it. And even then the same issues remain! I scoured the web to look for answers but couldn't find any that worked for me.

I'd be really happy if somebody helped me with this, thanks!

[Nirvana_95]

Hi @shadman0042 

Welcome to the HP Support Community. Thanks for your response.

I see that you are having trouble connecting your system to your external monitor for a long time. Do not worry, we are here to help you with it.

May I know from when are you facing this issue?

Did you make any recent hardware or software-related changes to it?

Could you please try connecting your system to another monitor to check if the issue persists?

Along with that, I would suggest you try using an alternate cable to see any difference. 

I would also suggest you update all the drivers of your system and let me know the outcome of it: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @shadman0042 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!