08-29-2016 02:15 AM
I have a HP Spectre 13 Ultrabook (Model No. F5C93EA#ABU) originally shipped with Windows 8.1 64 bit.
About 2 months ago it was updated to Windows 10 64-bit with no great problems (update in place).
Recently I observed that the external HDMI port no longer works when trying to connect to a TV. I have since tested many combinations of external monitors and cables together with other laptops and proved the problem is with this laptop,
We have updated windows 10 to the latest aniversary update to attempt to fix the problem and have also uninstalled and reinstalled the Intel Gaphics Driver which is currently at version 10.18.15.4248. This the latest driver is as posted at the HP website and tends to the be the version that is also automatically installed via windows update.
I notice that actual baseline release date of 10.18.15.4248 is August last year. Intel have many later non-OEM versions but this is the latest HP OEM version.
I am at a loss on how to fix the problem and have had to resort to a plugabble USB3 to HDMI adapter to provide external monitor support.
08-30-2016 06:55 PM
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the HDMI connect to a TV. I would like to assist you today with resolving this issue.
Please follow the step for the document Troubleshooting HDMI Display and Sound Issues.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
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