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‎02-23-2021 03:05 PM

HP Recommended
Product: Pavilion 15-cs
Operating System: Microsoft Windows 10 (64-bit)

I bought a USB C HUB with HDMI and other ports. When I connect this USB HUB with my external display via HDMI, external monitor doesn't works.

If I try to connect this HUB with another PC (ACER) or with my Samsung s6 tablet, this HUB work well with external monitor.

Why this happen?

ThK for reply.

BR

2 REPLIES 2

‎02-23-2021 10:28 PM

HP Recommended

@andrea_pmf 

 

Definitely your machine and the hub are not compatible. What EXACTLY i your Pavilion 15-cs ?  Please use the following way to find out the model/product of your machine


           https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎02-24-2021 01:21 PM

HP Recommended

Dear Banhien,

model of my HP Pavilion is: 15-cs0993nl.

I tried to connect 3 different models of USB HUB with HDMI, but with the same result, Doesn't works.

The first Hub is: Vava model VA-UC016 (Amazon: https://www.amazon.it/gp/product/B08FCGFPVQ/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1)

The second is: BC Master model CB-C12 (Amazon: https://www.amazon.it/gp/product/B08FCGFPVQ/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1)

No connection with external video.

I tried also to connect usb Hub with VGA cabel, but nothing.

I tried also to ceonnect USB HUB with USB3.0 port of my HP, but also in this case, no connection with monitor.

Many thanks for your reply.

BR

Andrea Frigo

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