FB Live Video, Browser unsupported

[DaralB]

This is new out of box. purpose is for facebook live sales. when attempting to go "live" I get an error that "camera is not supported by browser (using Edge).

[praveen196]

@DaralB Welcome to HP Community!

I understand that you are facing issues with the edge browser.

Do not worry. I will try to fix the issue.

Please perform the below steps and check for the issue.

Method 1: 

Run the apps troubleshooter and check if it helps with the issue. Refer to the following article and run the Apps troubleshooter: 

Run the troubleshooter for Windows apps 

  

If the issue still exists, try the next method. 

  

Method 2: 

Try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them. 

1. Press Windows key + X, click Command Prompt (Admin). 

2. In the Command Prompt, type the following command, and then press ENTER:  
   sfc /scannow 

If the issue still exists, try the next method. 

  

Method 3: 

You may check the same issue with the new user account. 

  

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account: 

1. Go to Settings. 

2. Choose Accounts and then select Other User Accounts towards the left. 

3. Select Add an Account. 

4. Enter a user name and hit Next. 

5. Click on Finish. 

6. Sign out from the current Account and Log into the new account. 

7. Check if the issue persists. 

If the above doesn't work, you may need to reset the browser. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!