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‎01-19-2020 07:48 AM

HP Recommended
Product: DR0002TX
Operating System: Microsoft Windows 10 (64-bit)

AMITKRROY_0-1579445107046.png

FINGERPRINT SENSOR NOT WORKING IN MY DR0002TX LAPTOP THOUGH LATEST DRIVER VERSION INSTALL FOR FINGERPRINT SENSOR (ELAN WBF Finger Print SENSOR). HOW IT WILL SOLVE?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2020 08:50 AM

HP Recommended

@AMITKRROY

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

  1. Open the Device Manager (Windows logo key + X  and select Device Manager).
  2. Locate your fingerprint reader in the Biometric Devices section.
  3. Double-click the device to open its properties.
  4. Click Roll Back Driver.
  5. Then click OK. Restart your computer and check for the functionality. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-21-2020 08:50 AM

HP Recommended

@AMITKRROY

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

  1. Open the Device Manager (Windows logo key + X  and select Device Manager).
  2. Locate your fingerprint reader in the Biometric Devices section.
  3. Double-click the device to open its properties.
  4. Click Roll Back Driver.
  5. Then click OK. Restart your computer and check for the functionality. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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