Fingerprint Reader (ELAN) not working on HP Aero 13

[Anshalex1]

Hi. I have HP Pavilion Aero 13 with win 11 installed. But the fingerprint is not working. When I put finger on it to setup, It shows me fingerprint screen for a second then says "Something went wrong". I have tried updating the driver but nothing worked. Current driver is ELAN WBF Fingerprint Sensor, Please help.

I have noted the same question in 2023 threads also, but they were also un-solved so HP does not seem to care it appears. Help from community will be appreciable!

Thanks.

[zoey7886]

@Anshalex1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the Fingerprint Reader on HP Pavilion Aero 13! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If the fingerprint reader on your HP Pavilion Aero 13 is not working, there are several steps you can take to try to resolve the issue:

Check for Operating System Updates: Ensure your Windows 11 is fully updated. Sometimes updates include fixes for hardware compatibility issues.

• Go to Settings > Windows Update.
• Click Check for updates.

Update Device Drivers: You may need to update or reinstall the drivers for the fingerprint sensor.

• Open Device Manager. Right-click on the Start Menu and select Device Manager.
• Locate Biometric devices and expand it.
• Right-click on ELAN WBF Fingerprint Sensor and select Update driver.
• Choose Search automatically for updated driver software and follow the instructions.

Reinstall the Driver: If updating doesn't work, try reinstalling the driver.

• In Device Manager, right-click on ELAN WBF Fingerprint Sensor.
• Select Uninstall device and confirm if prompted.
• Restart your computer. Windows will attempt to reinstall the driver automatically.

HP Support Assistant: Use the HP Support Assistant to find and install the latest driver for your fingerprint reader.

• Open HP Support Assistant from the Start menu.
• Click on My devices.
• Select your device and click on Updates.
• Follow the steps to find and install any available updates.

Biometric Settings: Ensure biometrics are enabled in your Windows settings.

• Go to Settings > Accounts > Sign-in options.
• Under Fingerprint recognition (Windows Hello), add a new fingerprint.
• Follow the on-screen instructions to set up your fingerprint.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,