06-11-2018 02:11 PM
I have switched in January 2018 from Mac (2010 MBP that is still working flowlessly after 8 years of use) to Windows (HP Spectre x360 13" with 4K display, Intel i8, 16GB RAM, 1TB PCIe M2, W10 PRO x64).
Since out of the box, my HP laptop's 4K display has been flickering (from bottom half of screen downwards) at random moments. When I removed it from the box and configured it, I showed it to my colleagues. They were amazed, then after 10 minutes of use, the display started to flicker. They all laughted at me and said that I'd better return it and get my money back. I first contacted HP Support who told me to update the display drivers, but this never fixed this random issue. I was hopeful that this issue would ahve been quickly sorted out. I read multiple HP forum and I noticed that everyone using this laptop , has this same issue and there is still no solution. I keep installing every new Intel display drivers as they get released, hoping to get this flickering issue fixed, but so far no luck. I tried all suggestions from web forums, but none solved this flickering issue. BTW, switching to 30Hz is not a solution for someone who purchased a laptop with a 60Hz 4K display.
It's amazing that HP doesn't even acknowledge there is a real issue that needs to be addressed. It's very disappointing to see this type of behavior destroy HP's reputation. I've had my Laptop for 5 months now. I really like it, but this issue disgusts me, specially as you can't predict when the flickering is going to happen. I should have returned this laptop on day one.
Can HP address this random flickering issue on their HP Spectre x360 laptops?
06-12-2018 01:35 PM
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06-18-2018 11:47 PM
Exact same problem here with ac0036ng (Spectre x360, i7 Gen.7, 4k, 1TB).
In the beginning I had random freeze (felt mouse/keyboard lagging for several seconds) then screen flickering while the freeze disappear. Only solution is to close lid for several seconds (which does just power off screen).
No solution so far. Had the device in for repair. They just installed Windows again which did not solve the problem. Never had the problem so far when using my TB3 dock. Only, when using mobile on battery power.
Tried drivers from Intel directly as well es using uninstall tool and all variations of BIOS and HP drivers.
Also there is no cell phone or other strong sender nearby when it happens.
11-06-2018 10:35 AM
Now, it's getting worse (after 10 months with my HP Spectre x360 13t) my screen goes black when I restart the laptop. Frustrating! Sending it to repair as it's still under warranty. Let's hope HP is NOT just going to reinstall the OS.
11-06-2018 11:29 AM
It also got worse for me in the last few month. Now, I installed the newest Intel HD620 driver from the webpage. It is too early to judge the result but so far it looks better than before (however, this was the case already before but of no long success).
Would be great to hear about your experience with the HP support!