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HP Recommended
Hp 15-bs104ne
Microsoft Windows 10 (64-bit)

I bought this laptop 1 year ago and it was fine with everything 

after like 6 months my laptop started overheating so I bought for it fan pad and it returned good now after another 6 months the problem started again and I don’t what’s the problem I’ve noticed that the cpu usage going up and down 

thing i’tried

reset this pc

use throttle stop

update drivers and also more

 

my specs

16 GB of ram

1 tb of storage 

core i7 8550u 2.00Ghz

radeon 530 

Thank you

3 REPLIES 3
HP Recommended

@Hsmad91

 

@goodknightaf

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Ensure you have the latest  BIOS update

 

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

I tried That but it’s not working

HP Recommended

@Hsmad91

 

Since you have already performed the Reset and the issue persists, I suggest you contact HP Support for service options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.