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‎12-17-2018 07:46 PM

HP Recommended
Product: HP Notebook - 15-r132wm (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (64-bit)

Hello, I am having trouble with my touchpad. This has been happening for the past few months, and I am not sure why. My cursor sometimes freezes, and won't resume unless I power off my laptop/restart it. Sometimes I am lucky, and don't have to constanly reboot but often other times it is a unavoidable issue that is quite annoying. I have looked around for a possible answer to my situation, but yet to have found a solution that works best for me and my product. I would appreciate help, and if more information is needed about my situation then please ask away. I want to know if this is something that can be fixed, before I buy a mouse. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2018 05:09 PM

HP Recommended

@Mojica_7531


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

The HPSA will automatically look for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows 10 is up to date

 

Select the Start  button, and then go to Settings  > Update & Security   > Windows Update , and select Check for updates.

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-18-2018 05:09 PM

HP Recommended

@Mojica_7531


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

The HPSA will automatically look for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows 10 is up to date

 

Select the Start  button, and then go to Settings  > Update & Security   > Windows Update , and select Check for updates.

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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