Games Crashing

[misc2]

Hello,

I'm having issues with my HP Omen 17 notebook when playing video games. 

For example when I'm playing video games the screen will go black or pink and the laptop will be unresponsive to everything. I have to push the power button to turn it off and on again.

The weird thing is that my temps aren't that high (I consider them that) about 90 C for both gpu and cpu max and that for example purposes Assassins Creed Odyssey game is working fine with the optimized settings from Geforce experience the issues happen when I'm playing Shadow of the Tomb Rider, Darksiders 3 and Anno 2025. I've tried lowering the settings all the way to the Lowest preset available for the game but the issue still persists. Has anyone else encountered this kind of issue afftecting only some games while other are fine? 

[Barachiel]

@misc2

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here.

Even if the game is compatible with your system hardware it may have a slow performance because you are using the windows 8, 8.1 or 10 as the OS uses most of the CPU & graphics card usage, you might want to reduce the visual effects for windows to save the amount of CPU & Graphics card usage required to run your game properly. 

  

Here's how you do it: 

• Go to Start Menu > click on Settings. 

• Type performance > choose Adjust the appearance and performance of Windows.  

• In the new window, go to the Visual Effects and select Adjust for best performance. 

• click Apply and ok...this should do the trick. 
   

If the issue persists, The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. 
(by the end of this document, all the issues should be resolved) 

Keep me posted. 🙂