Ghost clicking on a 4 day old 2-in-1 Spectre x360

[Albertoalej]

Hello,

I bought this laptop 4 days ago at Best Buy (brand new) and the ghost clicking went nuts, what can I do to fix this issue, it only clicks in a particular spot where the cursor icon turn as if I was clicking it with the HP Ink (that came with the computer). I tried disabling the touch screen driver but it didn't work. What can I do? I had great expectations about this laptop.

[Riddle_Decipher]

@Albertoalej Welcome to HP Community!

I need a few more details: 

• Did you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue?
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
• Does the mouse work fine? it doesn't go around randomly clicking things does it? perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: https://hp.care/2yTWjBQ (for details).

If the Touch screen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: click here

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.