Gift card offered to me 2 years ago

[Gold-king]

Two years ago my laptop broke and i sent it into Hp with my warranty still intact they said my laptop had water damage which my warranty did not cover I then sent it into a laptop repair company and they fixed it however it didn't have water damage at all when i brought it up with a Case Manager i was only offered a $120 gift card even thought the cost of repair was $172 I was so upset i never responded back. I've just remember about it so i'm looking to see if i can still claim it. 

[edit]

[praveen196]

@Gold-king Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[Gold-king]

Thank you so much for your help

[Gold-king]

Hello, I’ve been waiting for over a week now and no ones contacted me. 

[Gold-king]

Hello again the representative I was talking to stopped replying back to me it's been almost 5 weeks who do I go to about this?

[Gold-king]

May i please get a different representative or a manager to help me? The current representative continues to refuses to message me back.