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Tribriz
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Graphic Board trouble

HP Recommended
HP ENVY 6-1100s Ultrabook
Microsoft Windows 10 (64-bit)

The monitor appears divided into 4 parts with false colors. I assume the problem is the graphic board. Can it be convenient to repair the fault with official HP assistance?

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WAWood
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@Tribriz 

This is almost certainly an indication of failing video hardware -- either the screen or the video chip or both.

You need to connect an external monitor to the laptop.

If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.

If the visual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.

We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Tribriz
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Hi WAWood and many thanks for your advice. I did the test and the external monitor connected with an HDMI cable gives a perfect screen. So I assume it's the screen's fault. Would you recommend to replace it? Thanks again for the support.

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