Green Screen

[Sanderson925]

My screen has a green heugh and I can't adjust to fix it. Online support from GEEK Squad says something about a part needing to be replaced but I don't remember what part it was. Something digitex I think. How can I get this issue fixed?

[praveen196]

@Sanderson925 Welcome to HP Community!

I understand that you are getting a green screen.

The issue seems the screen digitizer.

I would request you please contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Sanderson925]

The page doesn't let me interact/enter the needed information and the chat only gets me the virtual assistant and she wont go away and get me a number or live agent.

[praveen196]

@Sanderson925 

I understand your concerns.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

I would suggets you contact our phone support one more time. They will help you.

Or you can contact the local service center for repair.

Have a nice day!!