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HDMI connectivity issue in corporate AV conference room environments using HDMI cable.

HP Recommended
hp elitebook 840 G5 and Elitebook x360
Microsoft Windows 10 (64-bit)

HDMI connectivity issue in corporate AV conference room environments using HDMI cable.  In some of our conference rooms, these newer laptops are having issues presenting through the HDMI port.  USB-C port works every time. Customers are advised to utilize USB-C dongle.   HP laptops are the preferred laptops deployed to the company world wide and it's only happening on the newer laptops, such as : hp elitebook 840 G5 and Elitebook x360.  I use an Elitebook 840 G3 and never have issues, although, it has display port and not HDMI. That being said, is there any known issues with the HDMI port and is there a solution to remedy this?

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