HDMI port issue

[pmpdurga]

I raised a case number for my laptop HDMI port issue. Got the case number and the status is showing as Open in the dash board. No one contacted me or supported me in resolving the issue. I sent a couple of emails to hpcase@hp.com but no response. The delays in this regard from the HP support team is impacting my productivity. I expected the solution and support in 48 hours as per my support plan. It's been 7 days and no response. Could you please help? I can provide the case number if you need.

[Raj_05]

Hi @pmpdurga,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with your HP unit serial number and Case ID (If any) or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support 

[pmpdurga]

Hi, 

Thank you for the reply. Here with sharing the details for the required support. Please help to resolve the issue.

Problem: When I tried to connect the external monitor thru HDMI port of my laptop, it's not working. I tested the connectivity with a couple of external monitors and still not working. The cable is working fine. So the issue is, the HDMI port stopped working.

Serial No: 8CG3210LVN

Prod No: 7P359PA#ACJ

Case No: Case Number 5124974256 - has been Created CRM:0079503075077

I thought the support team will call me in 2 days as per the promised AMC contract I paid to HP, however I didn't get any response from the support team.

Regards

Durga Prasad

Mobile +91-9676709494

[Raj_05]

Hi @pmpdurga,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support