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03-06-2021 10:21 PM
So when I first got my laptop about a year ago, it came with Windows 8.1 but I upgraded it to Windows 10 obviously. Now that I have come back to the laptop in need to use the touchscreen feature, it doesn't work? Maybe this is because the HID Compatible Driver for the touch screen is missing? I have tried the windows catalogue, installing drivers again, looking at the hidden devices, refreshing things, resetting the laptop... everything! Any ideas anyone?
03-10-2021 09:58 AM
@Jack208, Welcome to the HP Support Community!
I understand the touch screen is not working. Let us try these steps to resolve this issue:
Install updates using HP Support Assistant
- In the search box, type, and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Also, check for any pending windows update. Reboot the computer.
Kindly perform the steps mentioned in this document - Troubleshooting Touch Screen Issues
Hope this helps! Keep me posted.
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