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HP Recommended
HP Pavilion Laptop 15-eh0047ur
Microsoft Windows 10 (64-bit)

I have a HP Pavilion Laptop 15-eh0047ur. Help me with hdmi port output. I have a 4k Monitor Philips 276E8VJSB. When I connect the laptop to the monitor, the laptop sees the monitor and shows its characteristics in the properties. But when switching the image on the monitor to the desired input, a black screen appears. I still have two fullhd TVs and the image from laptop is displayed successfully on them. I changed the hdmi cables, changed the screen resolution to 4k in the notebook, nothing helps. Even I installed the current firmware no laptop - nothing. It turns out that my monitor is not supported by this laptop? Please, help me solve the problem, thx!

2 REPLIES 2
HP Recommended

@Skyus 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c07592903

 

1. It has 1 HDMI 2.0 port which supports 4K displays at 60Hz. You have to use HDMI ver 2.0 cables to use HDMI port.

2. It also has 1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) port and 45W charger. You can use USB-C Gen 5 dock to connect to few monitors and you get single cable option.

 

Regards.

BH
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Yes? you're right, it was bad hdmi cable! Thanks!

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