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HP 15-ab019ne True HD Vision Cam is not showing video

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HP 15-ab019ne
Microsoft Windows 10 (64-bit)

My webcam is not working after upgrading to Windows 10, I am not using it very often but when recently tried to operate it, I found it is not functioning, the small led indication is normally lit but no video appears on skype or Camera app.

 

I already have Cyberlink 6 installed and tried to remove/install the driver and restart with no luck.

 

Please help?!!

8 REPLIES 8
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HP Support Agent
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Message 2 of 9
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@ahmedhappy312, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Restart the computer and check.

 

Check for a Webcam privacy switch at the sides of the Notebook

Kindly perform the steps mentioned in this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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I am downloading the assistance app now.

 

I want to know also as i have been trying different things including BIOS update, why my camera is listed under Camera in Device Manager rather than Imaging Device as been mentioned everywhereCamera not imaging.jpg

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Hi Kumar,

 

I did what you told me and I found that all drivers are up to date.

 

Still my camera lid is on while Cyberlink youcam is on but I get no video from the camera.

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HP Support Agent
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@ahmedhappy312

 

This could be an issue with the OS system files. Create a new test user account and check if the camera works.

Refer to this document to know how to create a new user account. 

 

If the issue persists in the new user account, we will have to perform a reset on the computer as mentioned here.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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unfornatelly I followed both methods but nothing changed I have the same issue.

 

Camera Led is on but no video appears even after windows 10 reset

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HP Support Agent
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@ahmedhappy312,

 

Did you perform a reset on the computer? 

 

Meanwhile, run a test on the webcam following the steps in the below article and let me know the result.

 

https://support.hp.com/in-en/document/c03467259

 

Cheers!

 

The_Fossette
I am an HP Employee

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I performed 2 resets but still no luck to get the camera working.

 

I did perform components test on webcam and it passed

 

I tested the webcam again using Camera app on Windows 10 but still I don't receive any video

 

Webcam Test 1.jpgWebcam Test 2.jpg

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HP Support Agent
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@ahmedhappy312

 

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region for further assistance.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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