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vk2020
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Message 1 of 6
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HP 15 dark pixel spot and growing black lines

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HP15
Microsoft Windows 8.1 (64-bit)

Recently a black spot appeared on touch screen and now along with black lines are growing. I tried to rub and put it at one side with a pencil eraser but its not working.

5 REPLIES 5
Dragon-Fur
Level 16
Level 16
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Message 2 of 6
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@vk2020 

 

It sounds like the screen seal might have been breached.

If that is the case, rubbing on the screen won't help and might even accelerate the damage.

 

HP PCs and Monitors - Damaged Screen, LCD, or Display

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

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We are a volunteer community workforce dedicated to supporting HP technology

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Dragon-Fur

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vk2020
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Message 3 of 6
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Hi 

First of all Thanks for the quick revert.

I checked the given link, no new updates available so system is updated. Also there are no visible signs for damage or cracks on the screen.

VK2020

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Dragon-Fur
Level 16
Level 16
33,194 32,672 3,045 11,038
Message 4 of 6
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@vk2020 

 

Take the computer to a local technician / repair house and ask that the device be examined.

OR

If the device is in Warranty, contact HP Support.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminders

  • HP Phone numbers you find on the Internet have likely been hijacked.
  • HP Support USA does not post public phone numbers.
  • HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

 

Many roads lead to HP Support.

 

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check / Product Registration

 

 

  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

 

  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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vk2020
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Message 5 of 6
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Hi 

Thanks, really appreciate your help.

I have to take the laptop to service center as there is no other option  available. There is no way to contact someone from HP support for basic evaluation unless notebook is in warranty or  have any of their paid support plan. Even their facebook page is managed by bots. After entering product details on website, option of opening case or any form of contact is not available.

My next purchase is definitely not going to be HP .

 

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Betty0610
HP Support Agent
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Message 6 of 6
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@vk2020

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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