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‎06-01-2022 02:40 PM - last edited on ‎06-01-2022 02:58 PM by Moderator

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a 5 new HP250 G8's that we have shelled out to employees.  They are all experiencing the same issue.  When connected to 2 external displays, at inconsistent times, the screens freezes and becomes unresponsive for 10-20s.  We have had 1 monitor plugged directly into the HDMI port and the other off of a USB-C dock.  Below are some docs and monitor info.  Anyone run into this?  Is it not possible to have this connected to more than 1 display?

 

Docks:

  • Kensington USB 3.0 Universal Dock Station (MFG.PART: K33972US)
  • StarTech.com USB 3.0 Docking Station Dual Monitor HDMI & DVI or VGA, 6x USB (MFG.PART: DK30ADD)

Monitors that have been used - All are 1920*1080 @ 60 Hz  (the refresh rate has been adjusted down where possible, no change)

  • HP P240av
  • Dell P2414H

 

Monitors have been attached VGA, HDMI, DP, and DVI combinations.  We have run both off of the dock, and 1 off the laptop, and 1 on the dock.  All combinations are consistent.  I have let Speccy run on the machines, and nothing is overheating or maxing out.

 

 

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