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HP 360 Pavilion Windows 10 - Touch Screen stopped working

Microsoft Windows 10 (64-bit)

I recently purchased a new HP Pavilion x360 with touchscreen (approximately two weeks ago). The touch screen stopped working. Root causes may be plugging in with HDMI into TV or switching to tablet mode.


Under hardware and software in the control panel, I only have the following options: devices and printers,autoplay, sound, power options, display (make text smaller/larger, adjust screen resolution, how to correct monitor flicker), windows mobility center, intel graphic settings, HPCoolSEnse, Energy STAR, Interl Rapid STorage Technology, Synaptics Clickpad, and B&O audio control.


I have tried everything I can find online, yet nothing has fixed the problem. 

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HP 360 Pavilion Windows 10 - Touch Screen stopped working


Hi @hp360pavilion25,


Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.


As I understand the touchscreen stopped working, don't worry, though, as I have a few steps that should resolve your concern:


First, let's start with performing a hard reset to release any excessive static/power that could have caused the issue:


To perform a hard reset on a computer with a removable battery, use the following steps:


1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.


Second, enable the touch screen driver in Device Manager:


1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices heading.

3. The touch screen device is labelled HID-compliant touch screen, or similar. Right-click the touch screen device.

4. If the option to enable the device is included in the menu, click Enable.


If the Enable option does not appear in the menu, continue to the next step:


1. Reinstall the touch screen driver in Device Manager

2. Install Windows updates

3. Update the BIOS and graphics driver

4. Configure the touch display

5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI

6. Adjust the power management settings for your touch screen

7. Reset your computer

8. Perform a Microsoft System Restore

9. Perform an HP System Recovery


Click here to know: How to perform each step.


Attempt to run a test using the HP hardware diagnostic tool,


If the Touch screen isn't appearing on the diagnostics,

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer).

If it works on bios, it's a software issue: please reinstall windows using the recovery partition or the recovery media to fix the issue.


Let me know if those steps worked for you.  

If they did, that's awesome!  

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck

I am an HP Employee

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