• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2021 08:27 PM

HP Recommended
Product: 6560b Laptop
Operating System: Microsoft Windows 10 (64-bit)

Having searched most everywhere I am hoping someone can point in the right direction on the correct drivers as follows. 

 

An HP 6560b laptop running Windows 10 x64 Pro

 

The screen seemed to be fine until what I think was a recent Win 10 update and now the screen is stretched out horizontally. 

Currently the resolution shows a choice between  1024 x 768  or  800 x 600

Previously it was 1366 x 768 (which it should be) however now it is showing the recommended default as being 1024 x 768 This is incorrect of course. 

 

I am also fairly sure this laptop showed an AMD Radeon chip as well. Certainly at least the specs show it should have one, however under Device Manager it is only showing Intel HD 3000

Specs say - Models with discrete graphics (HP 6460b and HP 6560b only)  AMD Radeon HD 6470M with 512MB dedicated DDR3 video memory. All models also have Intel HD 3000.

 

Current driver is  -  Intel HD 3000  Version 9.17.10.4459

 

I would really like to get this working correctly if possible so any help would be appreciated. (My Wife's laptop .. ) 

 

Thanks

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.