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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-15-2017 11:40 AM

HP Recommended
Product: HP 840 G3
Operating System: Microsoft Windows 7 (64-bit)

I have an HP 840 G3 laptop that will not display any output to a Samsung TV.
The HP laptop supports Displayport and is conected via Displayport-HDMI cable.
In settings, the TV is CONNECTED and is getting signal.
However, it will not display anything onto the TV.
Below is a lost of troubleshooting I have gone through.


Connected PC to TV does not display on TV
In Display settings, the TV is shown as being connected.
Detect/Identify shows both are recognized.
Tried Extend Displays, Duplicate Displays etc.
Tried "Connect to a projector" option, still no display
When I am connected remotely I am able to navigate both screens.
Drivers for "Intel(R) HD Graphics 520" are all up to date.
Connects and outputs diplay to MONITORS via same cable
Attempted to roll back drivers, still no display on TV
Uninstalled/reinstalled drivers, still no display on TV
This is the same Displayport/HDMI cable used by whole office
Tried different inputs on TV, still no display
Tried a different 840 laptop on TV, does not work on that laptop either
TV DOES display output from 640 model laptops.

Any thoughts?? Beating my head against the wall.

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