[Resolved] HP Active Pen stopped working on Spectre

[Boofluff]

As other users have repeatedly pointed out with no good answer for the last 2 years, the Active Pen that comes with the HP Spectre 360 (brand new - I bought this computer just a month ago) suddenly stopped working out of the blue.

I replaced the expensive AAAA battery, updated the bios, updated pen driver, reinstalled every imaginable app, and used HP Support Assistant (which the two tech support did not fix and instead, offered to "replace my plan, which would use up my risk-free warranty AFTER ONE MONTH. NO THANK YOU!)

This is getting really frustrating, and if you have any experience or knowledge of how to do a legitimate fix, it would be very much appreciated

[Echo_Lake]

@Boofluff
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue.
As you've performed most relevant troubleshooting steps and the issue persists. This sounds like hardware related issue with the HP Pen.
Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Boofluff]

Thanks, I found the issue. Somehow I got unlucky and the replacement battery was a dud. So got another battery and it worked. It's still misleading to say that the pen lasts for a year when it lasted 1 month. But luckily it still works.

[Echo_Lake]

@Boofluff

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.