HP Active pen is not accurate

[Eslam_Gomaa]

Hello,

I have an Envy x360 Laptop which I mainly use for taking notes, however the pen isn't accurate (Noting that I tried 2 other active pens) that work but have the same accuracy, so I see that the issue is related to the laptop itself not the pens

- Tried to update the OS & Firmware

- Tried different softwares: Onenote, Microsoft Drawboard, LiquidText

all with no luck

would anyone help me to fix that ?

Sample 1 

Sample 2 

Model: HP ENVY x360 Laptop - 15-ds1063cl

[The_Fossette]

@Eslam_Gomaa

I reviewed your post and I understand that the HP pen is not writing accurately.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the specifications of your computer and see that the below HP pens are supported on your computer. In case if you are using a different HP pen, I recommend you switch the one mentioned below.

Impreza 929863-002

Sunwoda 920241-001

If you are using one of the above mentioned pen’s then follow the steps in the below article.

https://support.hp.com/in-en/document/c04706945

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Eslam_Gomaa]

Hello @The_Fossette

Thank you for your reply  but after searching I believe it's a problem with all HP x360 laptops and many people are experiencing the same problem

related to the Pen, I'm using HP Active pen (that one that came with the Laptop) + additional Pen called "Renaisser" and both have the same result

As a reminder: The issue is that the drawing experience is very bad because I can't draw straight lines ! 

> The problem doesn't mean that there is a problem in touchscreen, (touchscreen works very well)

> Probably it's in the drivers that support the Active pen integration 😕  and I'm not sure if there is a third party pen that works better , if know a solution for this or a Third party pen that I can buy please let me know

Thank you in advance

[The_Fossette]

@Eslam_Gomaa

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!