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HP Recommended
HP ENVY Laptop PC 14-eb0003nf

As shown below, my laptop keyboard is warped just above the touchpad, and touchpad buttons does not work smoothly now.

 

PXL_20240911_060053137~2.jpg

Product is still covered by product warranty HP Care Pack, but HP support says that this is the result of a misuse and refuses to take care of the repair with the product warranty (they ask about 250$ for repairing).

Of course, there is absolutely no misuse, the laptop has been used at home, on a clean desktop, and it really looks like a conception issue.

After 3 years of use, i guess that such technical issue may occur: we just pay product warranty for safety when this kind of situation occurs, it seems that it is useless.

 

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