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‎03-02-2021 11:07 AM

HP Recommended
Product: HP ENVY 17 LAPTOP PC - 17T-CG100
Operating System: Microsoft Windows 10 (64-bit)

I JUST RECEIVED MY HP ENVY LAPTOP 17T-CG100 TODAY 3/2/2021  AFTER WAITING ALMOST 3 MONTHS TO RECEIVE BASED ON BUILDING IT. WHEN I TURNED ON THE CAMERA AND VIDEO RECORDER I WAS SHOCKED TO FIND FUZZY SCREEN AND STATIC. THE VISUAL IS HORRIBLE. I ALMOST CRIED!!! I RETURNED A LENOVO BASED ON PICTURE QUALITY AND THOUGHT BUILDING A COMPUTER WITH 1080P WOULD GIVE ME AT LEAST 1080P FOR A CAMERA!!!! THAT IS NOT THE CASE. THE HIGHEST QUALITY ON THIS LAPTOP CAMERA IS 720P. IT IS BEYOND TERRIBLE. I AM ANGRY AND PISSED. 

 

WHAT IS THE SOLUTION TO THIS BEFORE I RETURN THIS  CUSTOM BUILT LAPTOP? I CAN NOT USE  THIS CAMERA FOR WORK. WHAT A WASTE OF TIME AND MONEY! 

1 REPLY 1

‎03-05-2021 12:20 PM - edited ‎03-11-2021 01:28 PM

HP Recommended

@envygreed100

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Click Settings for the following window to be displayed. Use the above camera settings to perform the following adjustments:

  • Image Size: Use the drop-down menu and select the photo size for each photo taken with HP Camera.

  • Video Quality: Use the drop-down menu and select the video quality for each video taken with HP Camera.

  • Self-timer: Tap " - " or " + " to select the number of seconds to delay before starting to take a photo.

  • Recording Time: Tap " - " or " + " to select a period of time. The video recording stops automatically when it reaches the selected time.

  • Select No limit to stop recording manually.

  • Hard Disk: Displays the free space of your hard disk.

Click here: https://support.hp.com/in-en/document/c03430151 to complete the webcam Troubleshooting (Windows 10, 😎
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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