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Message 1 of 6
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HP ENVY x360 - 15m-cp0011dx_ screen flickering

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HP ENVY x360 - 15m-cp0011dx
Microsoft Windows 10 (64-bit)

My screen started to flicker after I installed the official driver from HP,  my device is HP ENVY x360 - 15m-cp0011dx
installed driver is AMD High-Definition Graphics Driver - Raven Ridge (Windows 10 v1809) sp92508.exe


tried updating bios win key and B while starting up
Tried the Auto-Detect and Install Radeon™ Graphics Drivers for Windows® from https://www.amd.com/en/support
after removing the old driver but still the same.

5 REPLIES 5
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HP Support Agent
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Message 2 of 6
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Hi @Ahmed_Desouky

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue.

 

Please try these steps

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Also, try these steps to update the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Message 3 of 6
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I did All the steps with no luck,

just one thing after I uninstalled the driver from device manager also from add remove programs removed AMD software when I restarted it automatically reinstalled the driver again when i tried to install with hp assistant , it showed that the driver is already installed

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HP Support Agent
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@Ahmed_Desouky

 

Appreciate you trying the steps.  I'd suggest you Contact HP in your region regarding this. 

Asmita
I am an HP Employee

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when I go to contact support link and enter my serial number, it gives me 2 options to go to this community again or to find a store locator and I don't want to go to hp store right now.

can you share the support number or email address in the united states

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@Ahmed_Desouky

 

I have sent you a private messae.

Asmita
I am an HP Employee

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