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‎12-22-2020 12:53 PM - edited ‎12-22-2020 12:55 PM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 IOT

Hi, I ordered a HP ENVY x360 with 400 nit display but SW shows 270 and HDR can't be activated.

 

Serial number on packing list is correct, but the product number is different. Packing list says 8MF60AV but on the laptop and the box is 8JV03AV

 

screen.jpg

1 person had the same question
3 REPLIES 3

‎12-22-2020 08:00 PM

HP Recommended

@David356 

 

Your machine is an  HP ENVY X360 LAPTOP - 15Z-EE000 CTO machine with 2 options for screen

 

  • LCD PANEL15.6'INCH'INCH W/BEZEL FHD 250N NIGHTFALL BLACK part # L93181-001
  • LCD PANEL15.6'INCH'INCH W/BEZEL FHD 400N NIGHTFALL BLACK part # L93183-001

Do you still keep paper of your order ? You can contact the place where you put your order and ask them to replace the screen (or whole machine) for you.

 

Regards.

BH
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‎12-22-2020 09:20 PM

HP Recommended

I paid for the 400 nit option, bought it directly from hp.com

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‎02-18-2021 01:01 PM

HP Recommended

Mine is the same way reporting as 270 nits but my  friend had one with the 250 nit screen and mine is definitely a lot brighter so I think the 270 nit reading is wrong.

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