cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
JamesMalta
New member
1 0 0 0
Message 1 of 2
818
Flag Post

HP ENVY x360

HP Recommended
Microsoft Windows 11

I purchased an HP Envy x360 and was extremely happy with the device for the first two years. In fact, I couldn't stop singing its praises with friends and colleagues to the point where I had half a mind to purchase two more laptops for our business. Now, I understand the concept behind a warranty, but for the monitor to fail and for the resultant technical report to say that this was not a result of damage but component failure has caused me to re-assess the quality of these screens (a crucial component, to say the least), which in my case failed two years and two months into my purchase. In fact I've never had a screen fail on me, not even laptops which on paper are of an 'inferior' quality (not to mention far less expensive). Could somebody please guide me as to what my options are as the cost of repairing the screen I've been told is roughly half the cost of the device, spelling the end of my support for HP products.

 

For reference, the technical report was carried out by one of the official HP retailers where I live (Malta). 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
30,257 30,186 1,451 1,520
Message 2 of 2
Flag Post
HP Recommended

@JamesMalta

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation