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‎11-03-2023 01:24 PM

HP Recommended
Product: HP Elite x2 G4 Tablet

I have just picked up a used HP Elite X2 G4 Laptop and have installed Windows 11 23H2 onto it. I am having an issue with the Rear facing Camera, the front facing camera works correctly and the rear facing HP 8MP Camera is detected and showing as working in the Hardware Manager. When I go to switch the camera from front to rear I just get a black screen, in the W11 Camera Settings the output is Grey and no image is present.

 

I have updated the drivers both manually and automatically whilst following the troubleshooters including enabling, disabiling and uninistalling the camera. I am still greeted with the same issue. (The camera cover is open!). I have tried enabling and disabiling the camera in the bios but still not image.

 

Is anyone else having the same issue? I have tried various drivers relating to issues others have experienced with the older G1/G2's to no avail either.

4 people had the same question
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