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HP Recommended
HP ENVY x360 Laptop - 13-ay0008ca
Microsoft Windows 11

I have searched this forum and Google. This seems to be a design flaw with HP ENVY x360. My laptop is less than two years old and I take very good care of it. My hinge is fine but it has detached it self from the plastic frame hence I cannot close the screen. HP are you doing something to fix this design flaw? Whare are my options? Please help. 

 

Thank you

 

IMG_20230209_125525473.jpg

1 REPLY 1
HP Recommended

Hi @Omer2023,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.