05-26-2019 04:15 PM
HP Envy Notebook Model 13
Product ID 1Z830UA#ABA
On power on, screen is blank.
Power Light is on.
When an external monitor is connected , exernal montior screen is blank.
05-27-2019 06:01 PM - edited 05-27-2019 06:01 PM
Thank you for posting on the HP Support Community.
- Have you made any hardware/software changes?
- Did this happen after a recent window or software update?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
05-29-2019 06:51 AM
Thanks for your response.
No hardware/software changes.
It was intermittently display no hard disk found and a sad face and my daughter would power it off by long-pressing the power button and wait for a while after which it would boot normally.
I tried the hard-reset solution that was suggested and still no result.
05-29-2019 01:07 PM
This sounds like hardware related issue with the computer as it's not powering on.
I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
05-31-2019 12:21 PM
I understand your concerns and frustration
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
I Am An HP Employee