HP Envy 13 - hinge has broken. Unable to open laptop.

[Ta88ycat]

I was very disappointed to have been quoted £350 to repair a hinge that it clearly not fit for purpose on an Envy.

Raising a complaint. 

Was told I could not as no warranty.

Demanded a complaint is raised.

Was asked if a friend may have dropped the laptop or if the battery had overheated (???).

Was told that the complaint would be opened and rejected as no warranty.......

I stated Consumer Law would expect a hinge to last more than 4 years.....silence.

Please could someone help me in HP. I have never had a hinge fail on a laptop in my life.

[Rainbow23]

Hi @Ta88ycat,

Welcome to the HP Support Community. 

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[Ta88ycat]

My ticket has been closed. 
No escalation. 
No response. 

Under Consumer Law a hinge should last longer than 4 years. 

[sandytechy20]

@Ta88ycat

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Ta88ycat]

Hi, could someone advise on how I persue this issue with HP under UK Consumer Law? I have exhausted all avenues and there is no point of escalation.

thanks 

[Ta88ycat]

What is the HP ESCALATION path please, does anyone know - thanks. 
surely support can raise a UK consumer law ticket or advise on how I engage HP on this?

Paul